Returns And Refunds

RETURNS

We have a 30-day return policy for most of our products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at elizabethjewelryinfo@gmail.com. Please note that returns will need to be sent to the following address:

71 W 47th st, Suite 703, New York City, NY, 10036, United States

You can always contact us for any return questions at: elizabethjewelryinc@hotmail.com.


*Note:

For items that have custom sizing there are returns with 10% restock fee because of the labor that is involved in sizing.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you need to exchange a product for another size there is a small labor cost to resize. You can contact us with that request.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at elizabethjewelryinfo@gmail.com.

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If there is ever any issue we offer repairs, depending on the issue there is a small labor cost, so if you have any issues you can contact us with a photo and let us know.