Lifetime Warranty
Terms & Conditions
1. Overview
We are proud to offer a lifetime warranty on our jewelry, ensuring that your treasured pieces are protected. This warranty covers repair or maintenance needs that may arise over the lifetime of the item. Please read the following terms to understand how to take advantage of this offer.
2. What’s Covered
The lifetime warranty covers: Structural integrity issues (e.g., loose stones, broken clasps, or prongs)
Please note that normal wear and tear, damage caused by misuse, accidental damage, or unauthorized repairs are not covered under this warranty.
3. How to Submit a Repair Request
To start a warranty repair request:
Email us at info.elizabethjewelryinc@gmail.com with:
- A clear photo of the issue
- Your order number
- A brief description of the problem
We will review your request within 3-5 business days and confirm if the issue is covered under warranty.
4. Approval & Shipping Instructions
If your request is approved, you will receive instructions on where to send your jewelry for repair.
The customer is responsible for:
- Packaging the jewelry securely to prevent further damage.
- Covering two way shipping costs for sending the item to us and for us to ship the item back you.
5. Repair Cost
There may be a repair fee depending on the nature of the damage and if it falls outside the warranty scope.
We will provide a quote for any potential costs after assessing the item.
6. Estimated Repair Time
Once we receive your jewelry, the typical repair process takes 7-10 Days. We'll notify you if additional time is needed.
7. Limitations & Exclusions
The warranty does not cover:
- Damage due to accidents, negligence, or misuse
- Unauthorized repairs or alterations
- Loss or theft of the jewelry
The warranty is non-transferable and only applies to the original purchaser.
8. Care Instructions
To prolong the life of your jewelry and minimize repair needs:
- Remove jewelry before swimming, exercising, or using harsh chemicals.
- Store in a soft pouch or jewelry box for protection.
9. Contact Us
For any questions regarding your warranty, feel free to reach out to us at:
- Email: info.elizabethjewelryinc@gmail.com