Lifetime Warranty

Lifetime Warranty Terms & Conditions

1. Overview

We are proud to offer a lifetime warranty on our jewelry, ensuring that your treasured pieces are protected. This warranty covers repair or maintenance needs that may arise over the lifetime of the item due to manufacturing defects. Please read the following terms to understand how to take advantage of this offer.

2. What’s Covered

  • The lifetime warranty covers:
    • Manufacturing defects
    • Structural integrity issues (e.g., loose stones, broken clasps, or prongs)

  • Please note that normal wear and tear, damage caused by misuse, accidental damage, or unauthorized repairs are not covered under this warranty.

3. How to Submit a Repair Request

  • To start a warranty repair request:
    1. Email us at support@elizabethjewelrydesigns.com with:
      1. A clear photo of the issue
      2. Your order number
      3. A brief description of the problem

    2. We will review your request within 3-5 business days and confirm if the issue is covered under warranty.

4. Approval & Shipping Instructions

  • If your request is approved, you will receive instructions on where to send your jewelry for repair.

  • The customer is responsible for:
    • Packaging the jewelry securely to prevent further damage.
    • Covering shipping costs for sending the item to us and receiving the item back.

5. Repair Cost

  • Repairs are generally covered if the issue falls under our warranty terms. However, there may be a repair fee depending on the nature of the damage and if it falls outside the warranty scope.
  • We will provide a quote for any potential costs after assessing the item.

6. Estimated Repair Time

  • Once we receive your jewelry, the typical repair process takes 2-4 weeks. We'll notify you if additional time is needed.

7. Limitations & Exclusions

  • The warranty does not cover:
    • Damage due to accidents, negligence, or misuse
    • Unauthorized repairs or alterations
    • Loss or theft of the jewelry

  • The warranty is non-transferable and only applies to the original purchaser.

8. Care Instructions

  • To prolong the life of your jewelry and minimize repair needs:
    • Remove jewelry before swimming, exercising, or using harsh chemicals.
    • Store in a soft pouch or jewelry box to prevent scratches.

9. Contact Us

  • For any questions regarding your warranty, feel free to reach out to us at:
    • Email: support@elizabethjewelrydesigns.com
    • Customer support chat available on our website